Quality Policy
In the face of the unavoidable necessity of being competitive in a more and more demanding Market, the Address of TECRESA has decided a POLITICS OF QUALITY that makes us by means of the installation of a SYSTEM OF QUALITY to settle down capable to fulfill the requirements demanded by Norma it UNITES - IN - ISO 9001: 2000 and for the CLIENT.
With this POLITICS'S OF QUALITY diffusion, the ADDRESS besides that this is understood, for the whole organization, hopes it is completed to achieve the following objectives:
1. To SATISFY THE CLIENT'S REQUIREMENTS PERMANENTLY, As well as THE LEGAL AND REGULATION measuring the grade of Satisfaction through a survey that allows us to detect the deviations and to act in consequence, that which means that the service that we give to the MARKET fulfills the suitability for the use, the benefits, the security and the reliability.
2. To BE COMPETITIVE IN THE MARKET, that which means that by means of a correct application and execution of the SYSTEM OF QUALITY, it will allow us to control and to reduce the COSTS OF NON QUALITY, fixing the Address in each new objective exercise.
3. To ANALYZE THE REGISTERED INCIDENCES AND to CLASSIFY THEM IN GROUPS, to be able to adopt the actions proofreaders and preventive opportune, investigating the potential causes of the same ones and to eliminate them.
4. To INVOLVE TO OUR SUPPLIERS, like integral part of our chain of Quality, as well as we are it of that of our CLIENTS, by means of an annual evaluation communicating them the result to eliminate the produced deviations.
5. To FORM ALL THE PEOPLE OF THE ORGANIZATION, carrying out a valuation of each course imparted to analyze their effectiveness and to act in consequence to succeed in fulfilling the requirements demanded in each work position.
Reached these objectives, we are sure that we will have achieved the GLOBAL OBJECTIVES OF THE COMPANY, also allowing only us not to remain in the current MARKET, also to introduce us in new and more competitive.
Consequently, with the marked objectives, this ADDRESS COMMITS to facilitate all the means within its necessary reach to fulfill this POLITICS OF QUALITY, as well as to adapt it to the evolution that you/they go having the MARKET and the TECHNOLOGIES.
As well as to inform the whole personnel of the results that we go obtaining.
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TECNICAS DE REFRACTARIOS S.A.(TECRESA)-Ribera de Zorrozaurre Nº 15 (BILBAO)-Tfno: 902118947 Fax: 944483732