TECNICAS DE REFRACTARIOS, S.A.U, hereinafter, TECRESA, with registered office and professional address at Ribera de Zorrozaurre 15 - 2º 48014 - Bilbao (Vizcaya) is the owner of the internet domain www.tecresa.com and responsible for the treatment of Personal data provided by users through this website.

TECRESA, is committed to ensuring that personal information is protected and not used improperly.

In this document we explain who is responsible for the treatment, with what purpose it is going to treat the personal information, the legitimacy for the treatment, to whom we can communicate the personal information, how we collect it, why we collect it, how we use it, your rights and also the processes that have been arranged to protect privacy are explained.

By providing personal information and using our website, we understand that you have read and understood the terms related to the protection of personal data information that is exposed. TECRESA assumes the responsibility of complying with current legislation on national and European data protection, and we aim to treat data in a lawful, fair and transparent way.

Who is responsible for data processing?

According to current regulations, it is the natural or legal person that, alone or together with others, determines the purposes and means of processing. TECRESA is responsible for the treatment of the personal information of its clients.

  • Its web project is www.tecresa.com
  • Its corporate name is TÉCNICAS DE REFRACTARIOS, S.A.U.
  • Its VAT number is A48190839
  • Its registered office is at Ribera de Zorrozaurre 15 - 2º 48014 - Bilbao (Vizcaya).
  • Its corporate purpose is the assembly of refractory linings

For what purpose do we collect personal information?

Purposes protected in the contractual relationship:

  • To make inquiries through the contact form.
  • To request any of the services and / or products we offer.

What is the legitimacy for the data processing?

For the processing of personal data we rely on legitimacy for several reasons:

  • For the fulfillment of a contract and / or business relationship.
  • For legitimate interest, such as, for example, to send advertising related to products or services that have already been contracted, or to manage any possible claims that may arise.
  • With your consent, for example, to send personalized offers.

Who can we communicate your personal information to?

The personal data collected on this website will not be transferred to third parties except for public administrations, judges and courts, for the attention of possible responsibilities arising from the processing.

How can you exercise your rights?

You have the right to have control over the personal information we collect, in this way we also make sure that it is accurate and truthful. You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request the deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, and for reasons related to your particular situation, you can oppose the processing of your data. Your personal information will no longer be processed for those purposes you have indicated. In the same way you can exercise the right of limitation of the processing of your personal information, requesting the conservation of it.

In certain circumstances, you may request the portability of your data to another data controller.

Limitation and portability rights may be requested as of May 25th, 2018.

You will be able to exercise your rights without any cost, and you will be entitled to receive an answer within the deadlines established by the current legislation on data protection, being able to choose between the following means:

  • Via postal mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Sending a request with a photocopy and / or scanned copy of the applicant's ID to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • You can file a claim with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights. For more details you can consult the web www.agpd.es

How long do we store your personal information?

We only store your personal information to the extent that we need it in order to use it according to the purpose for which it was collected, and according to the legal basis of its treatment in accordance with applicable law. We will keep your personal information as long as there is a contractual and / or commercial relationship with you or as long as you do not exercise your right to delete, cancel and / or limit the processing of your data.

In these cases we will keep the information duly blocked, without giving any use, as long as it may be necessary for the exercise or defense of claims or may derive any type of judicial, legal or contractual responsibility for their treatment, which must be attended to and for which his recovery is necessary. Under no circumstances your data will be kept more than 10 years from the end of the contractual relationship, mandatory conservation period established by Law 10/2010, of April 28, prevention of money laundering and financing of terrorism.

How do we protect your personal information?

We are committed to protecting your personal information. We use the appropriate technical and organizational measures in order to protect your personal information and your privacy, and we review these measures periodically. We protect your personal information by using a combination of physical, computer or logical security controls, including access controls that restrict and manage the way your personal information and personal data are processed, administred and managed. We also make sure that our employees are properly trained to protect your personal information.

Use of Cookies.

We inform you that on the Web we will only use "cookies" when the user's browser allows it. A "cookie" is a small piece of code, like a label, that websites can place on a computer when they are visited and acts as an identifier that can be used to retrieve the data in the database and to follow the navigation inside the web. If you do not wish to have one of our "cookies" on your computer, you must ensure that the search engine is configured to block them.

Update of our Privacy Policy.

It is possible that this Privacy Policy must be updated; therefore, it is necessary that you review this policy periodically and, if possible, each time you access the Website in order to be adequately informed about the type of information collected and its processing. You can find the Privacy Policy at the bottom of the Website. Notwithstanding the foregoing, we will inform you of any change in this privacy policy that affects the processing of your personal data.

The Present Privacy Policy was updated for the last time in Bilbao, on April 13rd, 2018.